Refund policy

A clear policy for digital reports

What happens when a personalized report cannot be delivered, is duplicated, or has another order problem.

Published by LuckTime

Digital report purchases

My Life Blueprint is free. Love & Marriage, Career, Wealth, Health & Wellbeing, and Education & Learning are personalized digital reports sold for US$9.90 each as one-time purchases. Report preparation begins after Stripe confirms payment. See Pricing for the included delivery options. Each paid Wealth Luck Days report (three new dates) is also US$9.90 and is covered by the same policy.

When a refund may be available

Each focused report is planned as a one-time digital purchase. If a report cannot be generated or delivered, or if you are charged more than once for the same order, contact us at support@lucktime.net. Include the purchase email, report type, approximate purchase time, and Stripe receipt or order reference if available. Do not send card numbers. We will review the order and, when appropriate, restore delivery or refund the duplicate, failed, or undelivered charge to the original payment method.

Because each report is prepared for the details submitted for that request, a successfully generated and delivered report is generally not refundable. This does not limit any refund or cancellation right that cannot legally be waived under applicable law. Contact us promptly if you believe a report was not delivered or there is another issue with your order.

Refund timing after approval depends on Stripe, the payment method, and the customer's bank. For help, see Contact. Also review the Terms before purchasing.